Cases & Stories of Interest

Blog posts and court cases posted by Tcherneshoff Consulting, Inc. Court Cases posted are ones that we think are interesting and have help shaped the lives of people with disabilities. Tcherneshoff Consulting, Inc. is an Americans with Disabilities Act consulting firm based in north Alabama.

Accessibility on Carnival Cruises

It looks like accessibility is heading towards cruise lines. On July 23rd, the United States settled an agreement with Carnival Corporation. The corporation is headquartered in Miami, although it is incorporated in Panama. Carnival Corporation not only owns Carnival Cruise Line, but also Princess Cruises and the Holland America Line (usually longer vacation durations).

The United States kept receiving complaints throughout the years about Carnival Cruises - the inability to book accessible cabins, failure to provide accessible dining, and no safe embarkation or disembarkation procedures, along with other accessibility issues.  

Within the next few months all employees (including crew members, Captains, etc.) will be trained on policies and procedures including effective communication, emergency procedures, and management of accessibility issues. The corporation will be hiring an ADA Compliance Officer, ADA Responsibility Officers, and ADA Shipboard Officers to help implement these policies. 

Under this agreement the company will provide the ability to book accessible rooms the same ways that non-accessible rooms may currently be booked, i.e. phone and through the online system. The company website will be getting a complete overhaul and within the next couple of years and become fully compliant with the web accessibility guidelines.